> For the complete documentation index, see [llms.txt](https://docs.pynt.io/documentation/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.pynt.io/documentation/api-security-testing/pynt-scans-troubleshooting/pynt-cli-troubleshooting.md).

# Pynt CLI Troubleshooting

{% hint style="success" %}
**At a Glance**: 🛠️ Encountering issues with Pynt CLI? This guide provides step-by-step solutions for resolving common problems from installation errors to scan execution issues, ensuring the smooth operation of your Pynt CLI.
{% endhint %}

***

## 'pynt' is not recognized

When you install Pynt CLI using `pip`, the output will show the path to the script folder. To prevent the "Pynt not recognized" error when running Pynt, ensure that the Python scripts folder is added to your PATH environment variable. This issue usually arises when the pip scripts folder is not included in your PATH.

<figure><img src="/files/rB4pT6dFq0SqjfpcQasg" alt=""><figcaption><p>Installing Pynt CLI</p></figcaption></figure>

To find Pynt location path after installation:

```bash
pip show pyntcli
```

<figure><img src="/files/mg81bSBlfbwHaDNa6alq" alt=""><figcaption><p>Path Location</p></figcaption></figure>

Add to PATH: [Instructions on how to add a variable to PATH for Win Mac and Linux](https://gist.github.com/nex3/c395b2f8fd4b02068be37c961301caa7)

***

## Wrong Pynt !

Getting the following message means that there is a conflict with another package named Pynt installed on your machine.

<figure><img src="/files/gMdltIMEu1CR5kgbv3do" alt=""><figcaption><p>Wrong Pynt !</p></figcaption></figure>

To remove the unwanted Pynt installation:

```bash
pip uninstall pynt
```

***

## Unable to pull the image from docker pull ghcr.io/pynt-io/pynt

If you're unable to pull the Pynt image from Docker, pull it manually and pynt will use the local image:

```bash
docker pull ghcr.io/pynt-io/pynt:v1-latest
```

#### Private registries:

If the Pynt image is mirrored to a private registry, override the image repository (`IMAGE`) and, if needed, the image tag (`TAG`).

```bash
# Override the image repository (without the tag)
export IMAGE=<private-image-repository-uri>
# Optional: Override the image tag
export TAG=<image-tag>

#Example:
export IMAGE=registry.company.com/security/pynt
export TAG=v1-latest
```

Visit [Pynt Docker Images](https://github.com/pynt-io/pynt/pkgs/container/pynt) for available tags and more information.

***

{% hint style="info" %}
For additional support, visit [Pynt Community Support](https://www.pynt.io/community).
{% endhint %}